I just sent off the following to a company I’ll call “Wallets’n’Things”1:
Questions? Suggestions? Just want to say hi? We'd love to hear from you. Contact us at firstname.lastname@example.org or reply directly to this email.
I set up rules to automatically shunt promotional e-mail I’m interested in into a folder called “Bacn”. It’s like spam, but way better since I opted into all of it and want all of it, but I don’t want it in my inbox. A while back I added a rule to automatically file anything coming from email@example.com into my Bacn folder, and everything’s great.
Eight minutes ago I got a promotional e-mail from Wallets’n’Things from firstname.lastname@example.org. It’s in my inbox, and not in the Bacn folder like it should be.
Please do not abuse your customer-service e-mail address for promotional purposes. I don’t want to have to automatically file any customer-service e-mails into a folder designed to be read once every day or two, and I don’t appreciate having promotional e-mail sitting in my inbox folder contributing to my unread-email count. I also don’t want to unsubscribe from your promotional e-mails, but if that’s going to be more effective than playing whack-a-mole with promotional e-mail coming from Wallets’n’Things’ different e-mail addresses, so be it.
All the best,
I’d generalize this suggestion to “make sure your promotional e-mails are as easy to automatically file as possible”. If your customers get promotional e-mail that’s hard to reliably file away, they’ll be incentivized to simply unsubscribe from your e-mail list. A handful of practical suggestions:
- Don’t use the same From: e-mail address for both your promotional e-mail and non-promotional e-mail.
- Don’t change the From: e-mail address that you use for your promotional e-mail.
- Use the same mailing list ID for all your promotional e-mails.
People sign up for your mailing list because they’re interested in your stuff. Don’t give them reason to believe that getting no e-mail from you is going to make them better off.
- I like the products that this company makes. Because of this, I don’t want to make a public example of them just because someone messed up a marketing campaign once. ↩︎